Currently, we accept Paypal and some credit cards （Visa，Mastercard, AE）. More payment methods will be applied in the near future.
We're happy to help you update your order, please contact us at email@example.com. Kindly note that orders are typically shipped out from our warehouse in 1-2 business days, we might not be able to make changes to your order after that. We will do our best to find a solution!
No worries! Please feel free to get in touch with our customer service team at firstname.lastname@example.org. They will be able to help you to apply the promo code or credit to your order.
No worries! We're happy to help you to change your order information. Please feel free to get in touch with our customer service team at email@example.com. They will be able to help you.
We currently ship to most countries and regions around the world. We offer free shipping to most U.S. locations (see below for exceptions). For the locations that we do charge a shipping fee, please check the exact cost during checkout.
Except for select products where indicated, we offer free shipping to the 48 contiguous United States. We charge for shipping to other locations and you can see the calculated shipping cost during checkout.
For international orders, there might be additional duties and taxes to pay upon the arrival of your package. While we will assist you along the process, we have no control over these charges as they are determined by the destination customs.
Once a product has shipped, you'll receive a tracking number to follow your package as it makes its way to you. It usually takes 1-2 business days for an order to be processed and shipped out, then 3-5 business days for delivery to 48 contiguous states of the US, 5-7 business days for delivery to Canada and 10-15 business days for delivery to other countries.
Please keep in mind that delivery may take longer during/after holidays or abnormal conditions. We recommend keeping a close eye on your order's tracking information. That said, we'll do everything in our power to get your order to you as soon as possible!
Once you've placed your order, our products typically ship from our warehouse within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
It usually takes 1-3 business days for an order to process and ship out, then 2-3 business days for delivery to 48 contiguous states. Unfortunately, we cannot expedite orders.
RETURNS & EXCHANGES
We stand behind the quality of our products and are confident you will love them.
If for any reason you are unsatisfied with your product during the 7-night trial period, we’re happy to help troubleshoot or initiate the return or exchange process.
To be eligible for a return or exchange , the product(s) must be clean, undamaged, unwashed, in its original packaging and please postmark your items for return within 7 days of delivery.
Within a 7-day free trial period, we offer free returns for 48 contiguous United States. For orders from Hawaii, Alaska and oversea countries and areas, customers will be responsible for the return shipping. The original order value including the shipping cost will be fully refunded to customers.
To initiate your return or exchange, please contact us at firstname.lastname@example.org with your order number. If your product(s) is in the trial period, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once we receive the product(s), we will send the refund of your order to your original payment method or arrange the exchange shipping for you within 3-7 business days.
It typically takes 3-7 business days for our facility to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.
PRODUCT QUALITY & WARRANTY
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We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to our Customer Experience team by emailing us email@example.com with your order number.
Congratulations on your purchase of the Heartcosy product. Heartcosy is committed to providing superior product durability and quality so that you may achieve healthful and comfortable rest. All products sold on Heartcosy-sleep.com are covered by one-year limited warranty. If a product was sold by Heartcosy, and is defective due to faulty workmanship or materials, Heartcosy warrants that, at Heartcosy's option, it will be replaced or repaired at Heartcosy's charge.
The Heartcosy one-year limited warranty policy covers all products sold on Heartcosy’s official website Heartcosy-sleep.com or a Heartcosy authorized retailer.