We provide a free worldwide shipping service.
We sell all our products to every countries and areas in the world.
Our items generally leave our warehouse within 1-3 business days unless otherwise specified in the product details. In-stock items are typically delivered within 5-7 days. Product shipping time will display on the product page. To avoid overproduction and provide the best price for our customers, some products will be sent out within 2 weeks.
Note: Usually 3 - 7 days for delivery. Due to COVID-19, some might take 3 - 15 days for delivery.
Carrier will call you 24-48 hours prior to delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Carriers are only able to deliver Monday-Friday during normal business hours, and they will give you a 4-hour delivery window.
Small items (such as a lamp, a pillow, or a throw) are sent by courier. These will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.
Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply):
*Dead-end street*Very narrow driveway
*Ferry for island locations, etc. (fees may apply)
*The driver will need to park in a particular place
*Delivery to a side door or garage entrance
Cooperative logistics companies: UPS, USPS, FedEx.
Storage Fees: Daily storage fees may also apply if you do not accept the delivery within 5 business days of the freight carrier’s first attempt to schedule delivery. If you missed the phone call from the freight carrier, then contact the freight carrier back as soon as possible. After 5 business days, the freight carrier may store your item and you may be charged storage fees.
Please make sure not to miss your delivery appointment; you may incur additional delivery fees such as re-delivery, storage charges, and/or return shipping costs.
Delivery Service With No Signature
*For delivery services that do not require a signature, you will receive an automated call from the carrier 24-28 hours prior to the delivery to advise of the delivery date. The delivery will be made on the date provided by the carrier between the hours of 7:00 am and 6:00 pm.
If the delivery address is a multi-dwelling residence, then you must be present for the delivery even if you selected a delivery service that does not require a signature. Please note if you are not available, a delivery attempt will not be made and redelivery/return fees may apply.
Delivery Service Options
Curbside Delivery: Freight is delivered to the curb or end of the driveway outside the requested delivery address
You will be responsible for transport beyond that point. An order is left in the original packaging. Customer signature required
Outside Home Delivery Service: Delivery will be the first dry area outside the home; this may be outside the front doorstep or outside your garage door. You will be responsible for transport beyond that point. An order is left in the original packaging. Customer signature required
Outside Home Delivery Service without Signature: Delivery will be the first dry area outside the home. You will be responsible for transport beyond that point. An order is left in the original packaging. No Signature Required.
Inside Home Delivery: Previously known as Threshold Delivery. Delivery is inside your front door or inside your garage at ground level. Delivery up or downstairs is not included. You will be responsible for transport beyond that point. An order is left in the original packaging. Customer signature required.
Room of Choice Delivery: Delivery is inside your room of choice. Delivery up to 2 flights of stairs included. An order is left in the original packaging. Customer signature required.
Room of Choice with Packaging Removal/ White Glove Delivery: Previously known as White Glove Delivery. Delivery is inside your room of choice. Delivery up to 2 flights of stairs included. Up to 15 minutes of unpacking and debris packaging removal. Up to 15 min of light set up, without the use of tools. Customer signature required.
This does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility.
Missing Your Delivery Appointment
If you are not available for your delivery appointment, you may be subject to additional fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $30-$150.
Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.
If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.
Additional Delivery Fees
Please be aware of the following additional fees that may apply to your delivery.
Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours (usually 9 am – 5 pm). The fee can range from $35- $150 or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas.
Stair Carry/Extra Labor Fee: If your item is carried inside your residence, unpacked, or carried up any flights of stairs by the carrier, this fee may apply. The carrier may also charge additional fees if steep uphill or downhill slopes leading to the entryway of your residence or business. These fees vary and can exceed $100.
Deliveries to Apartments: The carrier will take the item to the building's loading dock or the nearest ground-level entry. Depending on the building's design, the carrier may leave some deliveries at the main office.
For deliveries to a multi-dwelling above the first floor, we recommend upgrading to Room of Choice at checkout. If this option is not available, then contact heartcosy.com at US 1-888-588-3108(Mon-Sun 9:00-17:00 PST) to inquire about available delivery options and the fees associated with these options.
Bill of Lading/Delivery Receipt
At the time of delivery, the carrier will provide you with a delivery receipt and/or a Bill of Lading. This is your record of shipment, and agreement of the delivery and condition of your item.
Thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. It is very important that you inspect the shipment to ensure the item is not damaged.
DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on the completion of a home improvement project).
For Outside Home Delivery Service without Signature, the carrier will leave a copy of your delivery receipt at your residence.
What if Damage
For Delivery Services That Do Not Require A Signature. Please inspect the item right away for any damages. If some damage is found, please contact USPS within 24 hours of delivery.
For Delivery Services Requiring A Signature. All damage and defects must be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to USPS within 24 hours.
If the item is severely damaged, refuse the item and note the Bill of Lading “Refused Due to Damage”.
Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery. If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact USPS to report the situation.
Make note of the following details: Package condition&How it was received (left at the front door, signed for), and description of the damage.
Please do the following:
Take several pictures showing the affected area(s).
DO NOT discard any of the shipping boxes or packing materials.
DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
DO NOT ship the item back to USPS without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.
Note: Usually 3 -5 days for delivery. Due to COVID-19, some might take 3 - 15 days for delivery.